Our Core Policies
🔑 Our Core Policies
At Mood Creative Agency, transparency is the foundation of our work. We want you to know exactly how we operate and what you can expect.
Privacy & Data Use
We respect your privacy. Any information you share is used only to improve your project experience and is never sold to third parties.
Quality & Accountability
Our work goes through clear milestones and internal reviews. You’ll always know where your project stands.
Open Communication
Expect consistent updates, realistic timelines, and one main point of contact throughout your project.
Inclusive & Ethical Design
We design with accessibility in mind and refuse projects that promote harm, misinformation, or discrimination.
Security First
Your files are stored securely with restricted access. NDAs and private project folders are available when needed.
Have feedback or questions about these policies? Reach out—we review and update them regularly to stay effective and relevant.
Our Core Policies
🔑 Our Core Policies
At Mood Creative Agency, transparency is the foundation of our work. We want you to know exactly how we operate and what you can expect.
Privacy & Data Use
We respect your privacy. Any information you share is used only to improve your project experience and is never sold to third parties.
Quality & Accountability
Our work goes through clear milestones and internal reviews. You’ll always know where your project stands.
Open Communication
Expect consistent updates, realistic timelines, and one main point of contact throughout your project.
Inclusive & Ethical Design
We design with accessibility in mind and refuse projects that promote harm, misinformation, or discrimination.
Security First
Your files are stored securely with restricted access. NDAs and private project folders are available when needed.
Have feedback or questions about these policies? Reach out—we review and update them regularly to stay effective and relevant.
Our Core Policies
🔑 Our Core Policies
At Mood Creative Agency, transparency is the foundation of our work. We want you to know exactly how we operate and what you can expect.
Privacy & Data Use
We respect your privacy. Any information you share is used only to improve your project experience and is never sold to third parties.
Quality & Accountability
Our work goes through clear milestones and internal reviews. You’ll always know where your project stands.
Open Communication
Expect consistent updates, realistic timelines, and one main point of contact throughout your project.
Inclusive & Ethical Design
We design with accessibility in mind and refuse projects that promote harm, misinformation, or discrimination.
Security First
Your files are stored securely with restricted access. NDAs and private project folders are available when needed.
Have feedback or questions about these policies? Reach out—we review and update them regularly to stay effective and relevant.
Our Core Policies
🔑 Our Core Policies
At Mood Creative Agency, transparency is the foundation of our work. We want you to know exactly how we operate and what you can expect.
Privacy & Data Use
We respect your privacy. Any information you share is used only to improve your project experience and is never sold to third parties.
Quality & Accountability
Our work goes through clear milestones and internal reviews. You’ll always know where your project stands.
Open Communication
Expect consistent updates, realistic timelines, and one main point of contact throughout your project.
Inclusive & Ethical Design
We design with accessibility in mind and refuse projects that promote harm, misinformation, or discrimination.
Security First
Your files are stored securely with restricted access. NDAs and private project folders are available when needed.
Have feedback or questions about these policies? Reach out—we review and update them regularly to stay effective and relevant.
Master Service Agreement
Master Service Agreement (MSA)
(For Clients of Mood Creative Agency)
This Master Service Agreement (“Agreement”) defines the terms under which Mood Creative Agency (“Agency”)provides creative services to you (“Client”). By engaging our services, you acknowledge and agree to the terms below.
1. Scope of Services
The Agency will provide creative services as outlined in individual Statements of Work (SOWs) or proposals.
Each SOW specifies deliverables, timelines, milestones, and costs.
Services may include (but are not limited to) branding, web design, digital marketing, strategy, photography, and creative direction.
2. Responsibilities
Agency:
Deliver work professionally, on time, and to agreed quality standards.
Provide project updates and communicate changes promptly.
Securely store client files and maintain confidentiality.
Client:
Provide timely feedback, approvals, and necessary assets (e.g., logos, copy, images).
Ensure accuracy of provided content.
Respect project timelines by meeting review/approval deadlines.
3. Timelines & Revisions
Project schedules will be set in the SOW.
Standard includes two (2) rounds of revisions unless otherwise agreed.
Additional revisions or delays caused by the Client may impact delivery timelines and cost.
4. Payment Terms
A non-refundable deposit (typically 50%) is required to begin work.
Remaining balance is due upon project completion, prior to delivery of final files.
Payments are made via accepted methods (ACH, card, or PayPal).
Late payments may incur a 5% monthly fee until balance is cleared.
Work may pause if invoices remain unpaid.
5. Intellectual Property & Ownership
Upon full payment, final deliverables become the property of the Client.
The Agency retains rights to use the work in portfolios, case studies, and marketing unless otherwise agreed in writing.
Agency reserves ownership of pre-existing tools, frameworks, and design elements.
6. Confidentiality
Both parties agree to keep sensitive information private.
NDAs can be executed at the Client’s request.
7. Change Requests (Out-of-Scope Work)
Any work not defined in the SOW will be considered out of scope.
Out-of-scope work will be estimated separately and requires written approval.
8. Cancellation / Termination
Either party may terminate with 14 days written notice.
Client will be invoiced for all completed work and hours up to termination.
Deposits are non-refundable.
9. Warranties & Liability
Agency warrants that deliverables will be original and free from infringement.
Client is responsible for securing necessary rights/permissions for provided content.
Liability is limited to the amount paid under this Agreement.
Agency is not responsible for indirect, incidental, or consequential damages.
10. Dispute Resolution
Both parties agree to attempt resolution in good faith.
If unresolved, disputes will be handled via mediation in [Your State] jurisdiction.
11. Entire Agreement
This Agreement, along with individual SOWs, forms the entire understanding between Mood Creative Agency and the Client, superseding all prior communications.
Our MSA covers service scope, timelines, responsibilities, and liabilities. Both parties agree to maintain open communication and adhere to mutually established deadlines and deliverables.
By working with us, you agree to the outlined terms. Please review the full agreement and let us know of questions or clarification needs.
(Signature on/for downloadable PDF version)
Mood Creative Agency
Authorized Signature: _________________________ Date: ____________
Client
Authorized Signature: _________________________ Date: ____________
Master Service Agreement
Master Service Agreement (MSA)
(For Clients of Mood Creative Agency)
This Master Service Agreement (“Agreement”) defines the terms under which Mood Creative Agency (“Agency”)provides creative services to you (“Client”). By engaging our services, you acknowledge and agree to the terms below.
1. Scope of Services
The Agency will provide creative services as outlined in individual Statements of Work (SOWs) or proposals.
Each SOW specifies deliverables, timelines, milestones, and costs.
Services may include (but are not limited to) branding, web design, digital marketing, strategy, photography, and creative direction.
2. Responsibilities
Agency:
Deliver work professionally, on time, and to agreed quality standards.
Provide project updates and communicate changes promptly.
Securely store client files and maintain confidentiality.
Client:
Provide timely feedback, approvals, and necessary assets (e.g., logos, copy, images).
Ensure accuracy of provided content.
Respect project timelines by meeting review/approval deadlines.
3. Timelines & Revisions
Project schedules will be set in the SOW.
Standard includes two (2) rounds of revisions unless otherwise agreed.
Additional revisions or delays caused by the Client may impact delivery timelines and cost.
4. Payment Terms
A non-refundable deposit (typically 50%) is required to begin work.
Remaining balance is due upon project completion, prior to delivery of final files.
Payments are made via accepted methods (ACH, card, or PayPal).
Late payments may incur a 5% monthly fee until balance is cleared.
Work may pause if invoices remain unpaid.
5. Intellectual Property & Ownership
Upon full payment, final deliverables become the property of the Client.
The Agency retains rights to use the work in portfolios, case studies, and marketing unless otherwise agreed in writing.
Agency reserves ownership of pre-existing tools, frameworks, and design elements.
6. Confidentiality
Both parties agree to keep sensitive information private.
NDAs can be executed at the Client’s request.
7. Change Requests (Out-of-Scope Work)
Any work not defined in the SOW will be considered out of scope.
Out-of-scope work will be estimated separately and requires written approval.
8. Cancellation / Termination
Either party may terminate with 14 days written notice.
Client will be invoiced for all completed work and hours up to termination.
Deposits are non-refundable.
9. Warranties & Liability
Agency warrants that deliverables will be original and free from infringement.
Client is responsible for securing necessary rights/permissions for provided content.
Liability is limited to the amount paid under this Agreement.
Agency is not responsible for indirect, incidental, or consequential damages.
10. Dispute Resolution
Both parties agree to attempt resolution in good faith.
If unresolved, disputes will be handled via mediation in [Your State] jurisdiction.
11. Entire Agreement
This Agreement, along with individual SOWs, forms the entire understanding between Mood Creative Agency and the Client, superseding all prior communications.
Our MSA covers service scope, timelines, responsibilities, and liabilities. Both parties agree to maintain open communication and adhere to mutually established deadlines and deliverables.
By working with us, you agree to the outlined terms. Please review the full agreement and let us know of questions or clarification needs.
(Signature on/for downloadable PDF version)
Mood Creative Agency
Authorized Signature: _________________________ Date: ____________
Client
Authorized Signature: _________________________ Date: ____________
Master Service Agreement
Master Service Agreement (MSA)
(For Clients of Mood Creative Agency)
This Master Service Agreement (“Agreement”) defines the terms under which Mood Creative Agency (“Agency”)provides creative services to you (“Client”). By engaging our services, you acknowledge and agree to the terms below.
1. Scope of Services
The Agency will provide creative services as outlined in individual Statements of Work (SOWs) or proposals.
Each SOW specifies deliverables, timelines, milestones, and costs.
Services may include (but are not limited to) branding, web design, digital marketing, strategy, photography, and creative direction.
2. Responsibilities
Agency:
Deliver work professionally, on time, and to agreed quality standards.
Provide project updates and communicate changes promptly.
Securely store client files and maintain confidentiality.
Client:
Provide timely feedback, approvals, and necessary assets (e.g., logos, copy, images).
Ensure accuracy of provided content.
Respect project timelines by meeting review/approval deadlines.
3. Timelines & Revisions
Project schedules will be set in the SOW.
Standard includes two (2) rounds of revisions unless otherwise agreed.
Additional revisions or delays caused by the Client may impact delivery timelines and cost.
4. Payment Terms
A non-refundable deposit (typically 50%) is required to begin work.
Remaining balance is due upon project completion, prior to delivery of final files.
Payments are made via accepted methods (ACH, card, or PayPal).
Late payments may incur a 5% monthly fee until balance is cleared.
Work may pause if invoices remain unpaid.
5. Intellectual Property & Ownership
Upon full payment, final deliverables become the property of the Client.
The Agency retains rights to use the work in portfolios, case studies, and marketing unless otherwise agreed in writing.
Agency reserves ownership of pre-existing tools, frameworks, and design elements.
6. Confidentiality
Both parties agree to keep sensitive information private.
NDAs can be executed at the Client’s request.
7. Change Requests (Out-of-Scope Work)
Any work not defined in the SOW will be considered out of scope.
Out-of-scope work will be estimated separately and requires written approval.
8. Cancellation / Termination
Either party may terminate with 14 days written notice.
Client will be invoiced for all completed work and hours up to termination.
Deposits are non-refundable.
9. Warranties & Liability
Agency warrants that deliverables will be original and free from infringement.
Client is responsible for securing necessary rights/permissions for provided content.
Liability is limited to the amount paid under this Agreement.
Agency is not responsible for indirect, incidental, or consequential damages.
10. Dispute Resolution
Both parties agree to attempt resolution in good faith.
If unresolved, disputes will be handled via mediation in [Your State] jurisdiction.
11. Entire Agreement
This Agreement, along with individual SOWs, forms the entire understanding between Mood Creative Agency and the Client, superseding all prior communications.
Our MSA covers service scope, timelines, responsibilities, and liabilities. Both parties agree to maintain open communication and adhere to mutually established deadlines and deliverables.
By working with us, you agree to the outlined terms. Please review the full agreement and let us know of questions or clarification needs.
(Signature on/for downloadable PDF version)
Mood Creative Agency
Authorized Signature: _________________________ Date: ____________
Client
Authorized Signature: _________________________ Date: ____________
Master Service Agreement
Master Service Agreement (MSA)
(For Clients of Mood Creative Agency)
This Master Service Agreement (“Agreement”) defines the terms under which Mood Creative Agency (“Agency”)provides creative services to you (“Client”). By engaging our services, you acknowledge and agree to the terms below.
1. Scope of Services
The Agency will provide creative services as outlined in individual Statements of Work (SOWs) or proposals.
Each SOW specifies deliverables, timelines, milestones, and costs.
Services may include (but are not limited to) branding, web design, digital marketing, strategy, photography, and creative direction.
2. Responsibilities
Agency:
Deliver work professionally, on time, and to agreed quality standards.
Provide project updates and communicate changes promptly.
Securely store client files and maintain confidentiality.
Client:
Provide timely feedback, approvals, and necessary assets (e.g., logos, copy, images).
Ensure accuracy of provided content.
Respect project timelines by meeting review/approval deadlines.
3. Timelines & Revisions
Project schedules will be set in the SOW.
Standard includes two (2) rounds of revisions unless otherwise agreed.
Additional revisions or delays caused by the Client may impact delivery timelines and cost.
4. Payment Terms
A non-refundable deposit (typically 50%) is required to begin work.
Remaining balance is due upon project completion, prior to delivery of final files.
Payments are made via accepted methods (ACH, card, or PayPal).
Late payments may incur a 5% monthly fee until balance is cleared.
Work may pause if invoices remain unpaid.
5. Intellectual Property & Ownership
Upon full payment, final deliverables become the property of the Client.
The Agency retains rights to use the work in portfolios, case studies, and marketing unless otherwise agreed in writing.
Agency reserves ownership of pre-existing tools, frameworks, and design elements.
6. Confidentiality
Both parties agree to keep sensitive information private.
NDAs can be executed at the Client’s request.
7. Change Requests (Out-of-Scope Work)
Any work not defined in the SOW will be considered out of scope.
Out-of-scope work will be estimated separately and requires written approval.
8. Cancellation / Termination
Either party may terminate with 14 days written notice.
Client will be invoiced for all completed work and hours up to termination.
Deposits are non-refundable.
9. Warranties & Liability
Agency warrants that deliverables will be original and free from infringement.
Client is responsible for securing necessary rights/permissions for provided content.
Liability is limited to the amount paid under this Agreement.
Agency is not responsible for indirect, incidental, or consequential damages.
10. Dispute Resolution
Both parties agree to attempt resolution in good faith.
If unresolved, disputes will be handled via mediation in [Your State] jurisdiction.